Returns and Refunds Policy

At 3wcraftshop.com, we aim to make returns as smooth as possible—no puzzles, no scavenger hunts.

1. Return Eligibility

Any blank items that have not been altered, decorated, or washed may be returned for any reason within 60 days of the purchase date.

To request a return, please use our Contact Us page and provide the following information:

  • Reason for return
  • Full name
  • Email address
  • Physical mailing address
  • Phone number

Once your request is received, our team will contact you to assist with the return process.

2. Return Shipping Process

We will email you a PDF copy of your prepaid return shipping label. Simply:

  • Place the item in a poly bag, padded envelope, or box
  • Affix the provided shipping label
  • Drop the package off at the carrier’s nearest location

Please use the shipping label only for the items approved in your original return request. Adding extra items may delay or affect your refund. One free return shipping label is issued per order.

3. Refund Conditions

We do not charge restocking fees. However, original shipping fees (if any) are non-refundable.

Only new, unused, and unworn blank items qualify for refunds. The following items cannot be returned:

  • Decorated items
  • Altered items
  • Washed items

4. Refund Processing Time

Refunds are issued promptly after the returned items are received and inspected. Please allow 7–21 days for the refund to appear, depending on shipping transit time and your bank’s processing speed.

5. Store Credit Returns

Store credit refunds will be applied to your account as soon as your return is received and approved at our warehouse.

6. Third-Party Links

Our Website may contain links to third-party websites. We do not control or endorse the content or privacy practices of these external sites. Please review their individual policies before providing any personal information.

7. Security Measures

We use Secure Socket Layer (SSL) technology to protect your data during transmission. While we take reasonable precautions, no system is entirely foolproof. Passwords are encrypted and cannot be viewed by anyone—including us.

8. Children’s Use

We do not offer products or services for children. If you are under the age of 18, you may not use this Website.

If personal information has been submitted by a child, a parent or guardian may contact us through the Website to request removal. We will promptly delete such information upon verification.

9. Reviewing Personal Information

You may review and update your personal information by logging into your account profile on the Website, including changes to your email address or designated contact person.

10. Policy Updates

We may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page at 3wcraftshop.com. Please review it periodically to stay informed.

If you have questions, concerns, or refund-related anxiety, contact us using the methods provided on the Website—we’re friendly, promise.